Shipping and Delivery
We will ship the products to you with Standard Shipping method.
All orders are processed within 2 business days. Shipping times depend on the shipping method available for your order or region:
Standard Shipping: 2-15 business days for delivery (Subject to stock availability)
Note: These shipping times are merely estimates and based on normal circumstances. While we will try to deliver your order as quickly as possible, please note that orders placed during promotional periods and special events may require longer shipping times.
ALL prices listed on the Veikk Official Store exclude taxes, import fees, and customs duties. Customers may be subject to these fees. If you refuse delivery of a parcel due to import duties or taxes, you assume all liability for all costs involved in returning the item to us.
If you are not sure if you would be charged customs duties and taxes, please contact us via online chat or send an email to email@example.com first.
Missing product(s), wrong product(s), or incorrect package sent
During delivery, please make sure the package is in good condition (no sign of being opened) and confirm the contents before signing the package.
For any issues, please contact us：
1. Provide your order number and the serial number.
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received
Possible Solutions after the problem is confirmed by Veikk:
1. If there is a product missing, we will resend the missing product/accessory for free within the warranty period.
2. If we have shipped the wrong product, we will resend the right product.
Veikk will decide whether you need to return the wrong product or not and reimburse you for the return shipping fee when we receive it.
Where will my order be shipped from?
Veikk will decide where to ship from according to stock availability and shipping address. Usually, European countries will preferentially ship from the European warehouse. If the warehouse is out of stock, it will have to ship from China. Please be aware that there may will be import taxes or duties charged on you by the local customs, if it is international shipment.
How do I track my order?
Once your order is shipped, you will receive a shipping confirmation email with the tracking number and link. You can use the link in your email to track your order.
Can I cancel my order?
If you need to cancel the order you will need to contact us within 24hrs of placing the order. We will try to intercept the order but we cannot guarantee it because we ship out orders very quickly.
If the order can be intercepted, and the package is still in our warehouse, then we will cancel the order and issue a full refund.
If the order can be intercepted, but the package has been sent to our courier's warehouse, we need to charge 8% of the product price as a restocking fee. Then we will cancel the order and issue a partial refund.
If the order has already been shipped out from our courier's warehouse, sorry we cannot cancel your order.
How are customs and tax issues handled?
Customs and import duties including any taxes, tariffs, or items seized, are the sole responsibility of the customer. If you are informed to pay the customs tax, please complete the payment as soon as possible. If you need any documents for customs clearance, please feel free to contact us.
What is the extra remote fee?
In some cases, an extra remote fee would be charged by the shipping company and we could only get the exact amount of it after the freight forwarder received the goods. That means we have no control over it to charge it before you check out. And the carrier will ship this item only after we received your payment.
Regarding this matter, you can also change the address and we will contact the shipping company to see if they will charge the extra fee again.