Warranty Policy

Veikk represents and warrants to the original purchaser ("Purchaser" or "you") that Veikk's pen tablet/pen display and other accessories ("Product") are free from material defects, including improper or inferior workmanship, materials, and design, during the designated warranty period, and subject to the following terms and conditions, when used normally and in accordance with all operating instructions:

1. Warranty coverage is valid for the following periods from the date of purchase: 12 months for Veikk pen tablets and pen displays bought on third-party platforms like Amazon, Lazada, Aliexpress and so on. Enjoy extended coverage of 24 months when you purchase directly from veikk.com.

2. This limited warranty only applies to products manufactured by or for Veikk and that can be identified by the "Veikk" trademark, trade name, or logo affixed to them. The limited warranty does not apply to any non-Veikk products or software.

3. The limited warranty extends only to Purchasers who bought the Product through Veikk official resellers or from the Veikk online store. The warranty is not transferable to any subsequent purchaser/customer.

4. On request, Purchaser must provide proof of the date of the original purchase, from an official reseller or Veikk online store, by a dated bill of sale or dated receipt that itemizes the Veikk product purchased.

5. This limited warranty is only valid in the region in which it was purchased as evidenced by the bill of sale or itemized receipt.

6. During the limited warranty period, Veikk will repair or replace, at Veikk's sole option, any parts of the Product that are defective or malfunctioning during normal usage. Veikk reserves the right to use new or refurbished replacement parts in repair of the Product.

7. This limited warranty covers only the costs of parts and labor. Purchaser is responsible for transportation costs to the service location and/or any loss during transportation. Return shipping will be paid by Veikk.

8. Veikk must be notified by the Purchaser of the alleged defect or malfunction of the Product during the applicable warranty period.

9. This limited warranty does NOT cover damage resulting from:

10.    *Abuse, accident, misuse, improper storage, improper connection, incorrect voltage, exposure to liquid or moisture, spillage of food or liquid.

11.    *External causes such as from a collision, fire, flooding, sand, dirt, windstorm, lightning, or earthquake

12.    *Unauthorized modifications or repairs

13.    *Computer or internet viruses, bugs, worms, Trojan Horses, cancel-bots

14.    *Normal wear and tear of the Product

15.    *Usage of Product other than in its normal and customary manner

16.    *Other acts which are not the fault of Veikk 

17. Cosmetic damage, including but not limited to dents or scratches in decorative, or nonoperative parts as a result of normal usage is not covered.

18. Software and consumables such as nibs or batteries are excluded from this limited warranty unless damage has occurred due to a defect in Veikk materials and workmanship.

19. Veikk does not warrant that the operation of this Product will be uninterrupted or error-free.

20. This limited warranty will also be null and void if the serial number or warranty seal on the Product has been altered, defaced or removed.

21. If the Product is returned to Veikk after the expiration of the warranty period, Veikk's normal service charges and policies shall apply.

22. Veikk assumes no obligation or liability beyond that which is expressly provided for in this limited warranty.

23. All warranty information, pricing, product features and specifications are subject to change.

24. This limited warranty provides Purchaser's sole and exclusive remedy to be provided by Veikk. Agents, employees, distributors, and resellers of Veikk Products are not authorized to make modifications to this limited warranty or make additional warranties binding on Veikk.

25. Veikk's limitation of liability under this limited warranty shall be the actual cash value of the product at the time Purchaser returns the product for repair, as determined by the price paid by the purchaser for the product less a reasonable amount of usage or wear and tear.

26. Veikk shall not be liable for any direct, consequential or incidental damages (including but not limited to, loss of anticipated benefits or profits, business, loss of savings or revenue, loss of data, loss of use of the product or any associated equipment,  cost of any substitute product, downtime, costs of recovering, reprogramming, or reproducing any program or data, any failure to maintain the confidentiality of data stored on the product, the claims of any third parties, including subsequent purchasers, and damage to property, resulting from the use or inability to use the product, even if Veikk had been advised of the possibility such damage).

27. Veikk shall not be liable for delays in providing service under the limited warranty or loss of use during the period that the product is being repaired.

28. Some regions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.

29. To the extent permitted by law, Veikk limits the duration of all implied warranties to the applicable product warranty period stated above, including but not limited to the implied warranty of merchantability or fitness for a particular purpose and warranties against hidden or latent defects. Some regions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

30. In the event that any of the above limitations are held to be unenforceable, Veikk liability for any damages shall not exceed the purchase price you paid.

31. This warranty gives you specific legal rights, and you may also have other rights which vary from region to region.