Refund policy

At VEIKK, we want you to be satisfied with your purchase. This Return & Refund Policy explains how to request a return, refund, replacement, or order cancellation when purchasing from the official VEIKK website.

Return eligibility, fees, and procedures depend on your shipping destination, the reason for your request, and applicable consumer protection laws. Please read the following terms before submitting a return request.

PART 1: General Return Policy

1.1 United States

For purchases delivered within the United States, you may request a return for a change of mind or other non-quality-related reasons within 7 calendar days of delivery.

To be eligible, the product must be returned in accordance with VEIKK's return instructions. Please include all original accessories, components, and packaging where available.

Returns are subject to review and approval by VEIKK. Please contact our customer support team before shipping any product back.

The 7-day return window for non-quality-related reasons does not limit any rights or remedies you may have for defective, damaged, or incorrectly supplied products under applicable law or VEIKK's Warranty Policy.

1.2 European Union (EU) and United Kingdom (UK)

Consumers in the EU and UK generally have a statutory right to withdraw from an online purchase within 14 calendar days of receiving the product, without giving a reason, subject to applicable law and any legal exceptions.

For orders containing multiple items delivered separately, the withdrawal period generally begins when the consumer receives the last item.

To exercise your right of withdrawal, you must notify VEIKK within the applicable withdrawal period. Please contact us at store@veikk.com with your order details and clearly state that you wish to withdraw from your purchase.

After notifying us, please follow our return instructions and send the product back within the period required by applicable law.

Where applicable, VEIKK will refund payments in accordance with statutory requirements, including the cost of standard delivery. Additional charges for a more expensive delivery option may not be refundable. Refunds may be withheld until VEIKK receives the returned product or you provide evidence that it has been sent back, whichever occurs first, as permitted by law.

Customers may be responsible for the direct cost of returning the product where permitted by applicable law and where this responsibility has been properly communicated.

No restocking fee will be charged for exercising a statutory right of withdrawal where such a fee is prohibited by law.

Nothing in this section limits any additional rights provided by applicable consumer protection laws.

1.3 Other Regions

For destinations outside the United States, EU, and UK, VEIKK generally does not accept returns for a change of mind or other non-quality-related reasons.

However, this restriction does not apply where a return, refund, repair, or replacement is required by applicable law.

Products that are defective, damaged upon arrival, or incorrectly supplied will be handled in accordance with VEIKK's Warranty Policy and applicable consumer protection laws.

PART 2: Return Shipping, Fees & Costs

2.1 United States: Non-Quality-Related Returns

For eligible non-quality-related returns in the United States, the following arrangements apply, to the extent permitted by applicable law:

  • Restocking fee: An 8% restocking fee based on the product purchase price may be deducted from your refund.

  • Original shipping cost: VEIKK covers the original shipping cost for delivery of your order.

  • Return shipping cost: You are responsible for the cost of shipping the product back to the designated VEIKK warehouse, including any applicable international or cross-border shipping fees.

Any applicable restocking fee will be disclosed and charged only where permitted by law.

2.2 EU and UK Returns

For statutory withdrawals and other returns from the EU and UK, shipping costs, refunds, and any permitted deductions will be handled in accordance with applicable consumer protection laws.

No restocking or handling fee will be charged where prohibited by law.

2.3 Defective, Damaged, or Incorrect Products

If your product arrives damaged, has a verified manufacturing defect, or is different from the product you ordered, please contact us at service@veikk.com before returning it.

Please provide clear photographs or videos of the issue, along with your order number. VEIKK will review the case and explain the available options, which may include a refund, replacement, or other remedy required by applicable law.

For verified cases, return shipping costs and other expenses will be handled in accordance with applicable law and VEIKK's applicable policy.

PART 3: Return Eligibility and Exclusions

Before returning a product, please contact VEIKK for approval and instructions. Unauthorized returns may cause delays in processing.

For voluntary non-quality-related returns, the following conditions generally apply, subject to statutory consumer rights:

  1. The return request must be submitted within the applicable return window.

  2. The product must include its original accessories, components, and packaging where available.

  3. The product must be returned in an acceptable condition. Any handling beyond what is reasonably necessary to inspect the product may affect the refund amount where permitted by law.

  4. You must provide valid proof of purchase, such as an order number or receipt.

  5. The product's serial number and identifying labels must remain intact and unaltered.

A return or refund may be refused where permitted by law if the product does not meet the applicable return requirements.

The following circumstances do not automatically qualify as product quality issues:

  • Problems caused by improper use, unauthorized modification, accidental damage, or failure to follow the product instructions.

  • Compatibility or setup issues that can be resolved through appropriate technical support.

  • Damage caused by external factors unrelated to a manufacturing defect.

If you experience a technical problem, we recommend contacting service@veikk.com for troubleshooting assistance.

These exclusions do not override any statutory rights or remedies that apply to defective or nonconforming products.

PART 4: Clearout and Final Sale Items

Products clearly identified as Clearout, Final Sale, or non-returnable are generally not eligible for voluntary returns or refunds due to a change of mind, except where required by applicable law.

This restriction does not exclude claims relating to defective, damaged, or incorrectly supplied products, nor does it limit any other mandatory consumer rights.

Please review the product page and applicable promotional terms before completing your purchase.

PART 5: Order Cancellation Policy

5.1 Before Shipment

If you wish to cancel your order, please contact store@veikk.com as soon as possible.

We will make reasonable efforts to cancel orders that have not yet been shipped. Cancellation cannot be guaranteed once order processing or fulfillment has progressed.

5.2 After Shipment

Once an order has been shipped, it generally cannot be cancelled as a standard order cancellation.

If you are located in the EU or UK, you may still exercise any applicable statutory right of withdrawal after receiving the product.

For customers in the United States and other regions, any return after shipment is subject to the applicable regional return rules and mandatory legal rights.

If a shipment cannot be intercepted, please contact us for further instructions rather than refusing delivery without first contacting our team.

5.3 Final Sale Orders

Orders for products identified as Final Sale may not be eligible for voluntary cancellation once submitted, subject to applicable law and any rights relating to defective or incorrectly supplied products.

PART 6: Refund Processing and Methods

6.1 Inspection and Processing

For approved returns, VEIKK will inspect the returned product after it arrives at the designated return location.

For standard approved returns outside statutory refund deadlines, we generally aim to process refunds within 2–3 business days after receiving and inspecting the returned product.

For EU and UK statutory withdrawals and other legally protected claims, refunds will be processed within the time limits required by applicable law.

6.2 Refund Method

Refunds are generally issued to the original payment method used for the purchase.

  • PayPal: After VEIKK processes the refund, it may take up to 48 hours to appear in your account.

  • Credit and debit cards: After processing, refunds generally take 3–7 business days to appear, depending on your bank, card issuer, and payment provider.

These are estimated processing times. The actual time may vary depending on the payment provider.

6.3 Refund Amount

For eligible non-quality-related returns, any permitted restocking fee or other legally permissible deduction will be explained and applied as described in this policy.

For statutory withdrawals and other legally protected claims, the refund amount will be determined in accordance with applicable law.

PART 7: Exchanges and Replacements

If your product is defective, damaged upon arrival, or incorrectly supplied, VEIKK may offer a replacement or another appropriate remedy, depending on the circumstances, product availability, applicable law, and the Warranty Policy.

For approved exchanges or replacements, we generally aim to process the request within 3–6 business days after receiving and inspecting the returned product. This timeframe is an estimate and may vary depending on stock availability and the nature of the issue.

If a replacement is unavailable, VEIKK will discuss the available options with you in accordance with applicable law.

PART 8: Warranty Policy

This Return & Refund Policy is separate from VEIKK's Warranty Policy. A warranty period does not extend the return window for non-quality-related reasons.

The limited warranty period for VEIKK products depends on the product category, shipping destination, and original order date.

8.1 European Union and United Kingdom

  • Pen tablets and pen displays (main units): 2-year limited warranty.

  • Accessories: 1-year limited warranty.

8.2 All Other Regions

For pen tablets and pen displays (main units):

  • Orders placed on or after October 15, 2026: 2-year limited warranty.

  • Orders placed on or before October 14, 2026: 1-year limited warranty.

For accessories in all regions, the limited warranty period is 1 year.

The limited warranty covers eligible manufacturing defects and malfunctions under normal use, subject to the applicable Warranty Policy. It does not automatically cover accidental damage or other exclusions specified in that policy.

For complete coverage terms, warranty exclusions, and instructions for requesting warranty service, please visit our Warranty Policy.

Nothing in this Return & Refund Policy or the Warranty Policy excludes, restricts, or replaces any statutory consumer rights that cannot legally be excluded or restricted. Where applicable law provides greater protection, the relevant legal requirements will prevail.

PART 9: How to Request a Return or Refund

To request a return, refund, exchange, or cancellation, please email store@veikk.com.

Please include the following information to help us review your request:

  1. Your order number.

  2. The email address used to place the order.

  3. The product name and serial number, if applicable.

  4. The reason for your request.

  5. Clear photographs or videos showing any reported damage or technical issue, where applicable.

Please wait for our instructions before shipping any product back. Our team will explain the next steps and provide the relevant return information.

PART 10: Contact Us

If you have questions about this Return & Refund Policy or need assistance with an order, please contact:

VEIKK Customer Support

We reserve the right to update this policy from time to time. Any changes will be published on this page. Changes will not affect statutory consumer rights or other protections that apply to your order.