Refund policy

Thank you for shopping at VEIKK. We want you to be completely satisfied with your purchase. Please read our policy below regarding returns, refunds, cancellations, and warranties.

PART 1: General Return & Refund Policy (Non-EU Markets)

This section applies to all orders shipped to countries outside the European Union and the United Kingdom.

1. 7-Day Return Window

For non-EU markets, you can request our Return & Refund Service within 7 calendar days from the date the product is delivered.

2. Return Shipping, Fees & Costs

  • Subjective Returns (Customer changed his/her mind / No longer needed): If you return the product for personal reasons, you will be responsible for:

    1. A restocking fee equal to 8% of the product purchase price.

    2. The original shipping cost incurred by VEIKK to send the order to you.

    3. The direct shipping cost required to return the product to our designated VEIKK warehouse (including cross-border and international shipping fees, if applicable).

  • Objective Returns (Manufacturing defects / Damaged items): Valid proof (clear photos or videos) must be provided to Customer Support. Once verified, VEIKK will issue a full refund including return shipping costs, or arrange a free replacement unit.

3. Clearout & Final Sale Items

  • Please note that Clearout Items (Final Sale / Specific Product Collections) are highly discounted and are strictly non-returnable, non-refundable, and cannot be cancelled.

4. Conditions Where Returns & Refunds Will NOT Be Provided:

  1. The return request is made more than 7 calendar days after the product delivery date.

  2. The product sent back to VEIKK does not include all original accessories, attachments, and packaging, or is not in new or like-new condition (e.g., contains cracks, dents, scratches, or signs of usage).

  3. Legal proof of purchase, receipts, or invoices are missing, or are reasonably believed to have been forged or tampered with.

  4. Any fault or damage is caused by unauthorized use, modification, accidental drops, entry of foreign bodies (water, oil, sand, etc.), or improper operation/installation.

  5. Product labels, serial numbers, or warranty seals show signs of tampering, alteration, or removal.

  6. Damage is caused by uncontrollable external factors (force majeure), including fire, floods, high winds, or lightning strikes.

  7. The product is not successfully delivered to the VEIKK warehouse within 7 calendar days after VEIKK issues the return confirmation.

PART 2: European Union (EU) & United Kingdom (UK) Right of Withdrawal

This section applies exclusively to consumers located within the European Union (EU) and the United Kingdom (UK).

1. 14-Day Right of Withdrawal

If you are located in the EU or UK, you have the right to withdraw from your purchase within 14 calendar days of receiving the last item of your order, without giving any reason.

  • Note: If the withdrawal period expires on a weekend or a public holiday, it is automatically extended over the weekend or holiday to the next business day.

2. How to Exercise Your Right of Withdrawal

To exercise your right, you must inform us of your decision before the 14-day period expires. You may:

  • Contact VEIKK Customer Support at store@veikk.com.

  • Or log into our self-serve return portal on our website to initiate the process.

3. EU/UK Refund Conditions

  • We will reimburse all payments received from you, including standard delivery costs, no later than 14 days from the day we receive the returned goods or proof of return shipment.

  • We will process the refund using the same payment method used for the original transaction.

  • In strict compliance with local consumer protection laws, NO restocking fees or handling fees will be charged for EU/UK statutory withdrawals.

4. EU/UK Return Shipping Cost

  • The customer will be responsible for the direct cost of shipping the goods back to our designated warehouse.

5. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

  • Goods made to your specific specifications or clearly personalized items.

  • Sealed goods which are not suitable for return due to health protection or hygiene reasons, if they are unsealed after delivery.

PART 3: Order Cancellation Policy

Our order handling process is highly automated. Cancellation rules vary depending on your shipping region and order status:

  • Before Shipment (All Regions): For both EU/UK and non-EU markets, you may cancel your order at any time before it has been fulfilled and shipped from our warehouse.

  • After Shipment: Once an order has been shipped and left our fulfillment center, it cannot be cancelled or modified.

    • For EU/UK customers, you must wait for delivery and then exercise your statutory 14-day Right of Withdrawal.

    • For Non-EU customers, you must follow our standard 7-day return policy upon delivery.

  • Final Sale Items: Regardless of region, Clearout Items cannot be cancelled once the order is submitted.

PART 4: Product Warranty & Replacement Policy

VEIKK provides a Limited Warranty against manufacturing defects and malfunctions during normal usage. The warranty period varies by region in compliance with local regulations:

  • European Union (EU) & United Kingdom (UK): 2-Year Limited Warranty from the date of purchase.

  • All Other Regions / Global: 1-Year Limited Warranty from the date of purchase.

VEIKK reserves the right to repair the product or replace it with a new or refurbished unit at its sole discretion. Once a replacement application is approved, the unit itself will be provided free of charge.

1. Warranty Shipping Fees

  • Within 30 Days of Purchase (All Regions): VEIKK will cover all shipping costs for the replacement or repair.

  • After 30 Days from Purchase:

    • EU & UK Markets: In compliance with local statutory laws, if a manufacturing defect occurs within the 2-year warranty period, necessary repairs or replacements will be handled legally. Consumers may be asked to assist with basic transit costs depending on the technical inspection results.

    • Non-EU/UK Markets: The shipping fee for sending the replacement unit must be fully borne by the buyer.

2. How to Request Warranty Service

Contact the VEIKK Customer Support Team at store@veikk.com with:

  1. Product Serial Number (found on the back of the unit).

  2. Order Number.

  3. Purchase link or store name where the item was bought.

  4. A clear video or pictures that demonstrate the technical issue or defect.

PART 5: Processing Time & Refund Methods

  • Refund Processing: We will issue the refund within 2-3 working days after receiving and inspecting your returned items at our warehouse.

  • PayPal: Takes up to 48 hours to appear in your account after processing.

  • Credit Cards: Takes 3-7 business days to appear, depending entirely on your credit card company and financial intermediaries.

  • Exchanges / Replacements: Processing takes 3-6 working days after we receive your returned item, subject to stock availability.